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Terms & Conditions

Please note:
Unique pieces or editions are sold on a first-come, first-served basis starting at the appointed time. Sales of editions are limited to one piece per customer.

Shipping:
All pieces and prints are sent by registered mail (Track & Trace). Notice of dispatch will be sent to you by a member of our staff.
The majority of shipments will take between 4 and 10 working days to arrive, counting from the date when the order is dispatched (not from the time when you placed the order). Orders will be processed and dispatched on a first-come, first-served basis. This might take up to a few days, depending on the number of orders we face at the time. We'll do our best to make it as swift as possible.
The delivery days presented are merely indicative, any delay in the shipment of products does not confer the right to compensation. Please, if you live outside Portugal, please allow up to 30 days for delivery.
Check if your personal data and delivery are correct at the time of your order. MISTAKER MAKER cannot be held responsible for the delay or loss of the order and if it is necessary to make a new shipment, the costs will be borne by the customer. If you do not claim your order from the shipping company within the time allowed and the order is returned, the cost of transporting a new shipment will be borne by the customer.

Returns Policy:
All damage must be reported by email or telephone within 24 hours of the goods being received.
If for any reason you are unhappy with your purchase, please inform us by email or telephone within a week (maximum) after receiving the goods. You have a period of 14 days to return / exchange your articles, if they have not been opened, used or damaged (as provided in DL N 143/2001 of April 26). The product must be returned in the same conditions as it was sent (properly conditioned), by registered mail. The invoice serves as proof of purchase and it is indispensable its presentation. The transportation costs originated by the return are paid by the customer.
You can find or contact details in the section ‘Hello’ of the website.

Payment Information:
All payments are taken in EUR (€), through our Paypal account and will be charged at the current exchange rate.
To view current exchange rates please contact your bank.

Faz & Erra Unipessoal Lda.
Apartado 4
6201-909 Covilhã - Portugal

EU TAX NUMBER _ PT 514 841 869